Work

Perceived Justice in Service Recovery: Study of Experimental Design on Indonesian Customers

Year: 2013

Type: article

Source: UAJY Repository (University of Southampton)

Authors: Jeanne Ellyawati, Basu Swastha Dharmmes, B.M. Purwanto, H. van Herk

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1518285500

FWCI:

Cites: 25

Cited by: 4

Related to: 10