Work

Who needs delight?

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/josm-06-2012-0106

Authors: Sandra Maria Correia Loureiro, Francisco J. Miranda, Michael Breazeale

Institutions: Iscte – Instituto Universitário de Lisboa, ISCTE Business School, Universidad de Extremadura, University of Nebraska at Omaha

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1535618892

FWCI: 19.79

Cites: 89

Cited by: 108

Related to: 10