Work

Measuring the service quality gap between the perceived and expected services in retail banking

Year: 2012

Type: article

Source: International Journals of Marketing and Technology

Author: Prashanti Ganesh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1536298518

FWCI:

Cites: 15

Cited by: 1

Related to: 10