Work

Assessing customers’ perception regarding service failure and recovery strategies and consumer future behavior in the restaurant industry ;Evidence from Mashhad, Iran

Year: 2012

Type: dissertation

Abstract: Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assoc. Prof. Dr. Hasan Kılıç.

Source: Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)

Author: Shahryar Memarbashi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1540174909

Cites: 142

Cited by: 1

Related to: 10