Work

The quest for loyalty : creating value through partnership

Year: 1996

Type: book

Source: Harvard Business School Press eBooks

Author: Frederick F. Reichheld

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1542930337

FWCI: 2.744

Cites:

Cited by: 34

Related to: 10