Work

Factors influencing organizational responses to guest complaints: cases of Hong Kong and North Cyprus.

Year: 2011

Type: article

Source: Dialnet (Universidad de la Rioja)

Authors: Erdoğan H. Ekiz, Catheryn Khoo‐Lattimore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W972723613

FWCI: 0.696

Cites: 82

Cited by: 4

Related to: 10