Work

The Impact of Service Quality and Customer Satisfaction on Customer Retention in the Indian Banking Industry: An empirical analysis.

Year: 2011

Type: article

Study design: Observational Study

Source: Research Journal of Social Science & Management

Authors: J Gopalakrishnan, Bibekananda Mishra, Varun Gupta

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1562674941

FWCI: 2.088

Cites: 53

Cited by: 7

Related to: 10