Work

A Taxonomy of Customer Dissatisfaction-Related Coping Tactics Based on Dissatisfaction-Related Goals

Year: 2004

Type: article

Author: Andrew B. Artis

Institution: University of Tennessee at Knoxville

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W156422651

FWCI:

Cites: 220

Cited by: 4

Related to: 10