Work

Assessing the additional impact of Process Recovery Communications on Customer Outcomes: A Comprehensive Service Recovery Approach

Year: 2009

Type: preprint

Source: RePEc: Research Papers in Economics

Authors: Yves Van Vaerenbergh, Bart Larivière, Iris Vermeir

Institutions: HOGENT University of Applied Sciences and Arts, Ghent University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1575758948

Cites: 45

Cited by: 2

Related to: 10