Work

Three dimensional modelling of customer satisfaction, retention and loyalty for measuring quality of service

Year: 2009

Type: dissertation

Abstract: Importance-performance of service attributes and its impact

Source: Brunel University Research Archive (BURA) (Brunel University London)

Author: Vahid Pezeshki

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1579426006

Cites: 182

Cited by: 4

Related to: 10