Work

A multivariate analysis of the relative impact of performance and relationship attributes on customer satisfaction

Year: 2010

Type: conference-paper

Study design: Observational Study

Source: International Conference on Mathematical and Computational Methods in Science and Engineering

Authors: Carlos M.F. Monteiro, João Oliveira Soares, Helena M. P. Teixeira

Institutions: Instituto Superior Técnico, Universidade Técnica de Lisboa, Universidade Politécnica de Viseu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W158923345

FWCI:

Cites: 41

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Related to: 10