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What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of service management

DOI: 10.1108/09564231111124217

Authors: Jiun‐Sheng Chris Lin, Cheng‐Yu Lin

Institution: National Taiwan University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1593497243

FWCI: 12.14

Cites: 108

Cited by: 86

Related to: 10