Work

A dynamic theory of service delivery : implications for managing service quality

Year: 1996

Type: dissertation

Abstract: Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.

Source: DSpace@MIT (Massachusetts Institute of Technology)

Author: Rogelio Oliva

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1600984310

Cites: 119

Cited by: 28

Related to: 10