Work

Perceived service quality: Analyzing relationships among employees, customers, and financial performance

Year: 2007

Type: article

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656710710826180

Authors: Dong Kyoon Yoo, Jeong Ah Park

Institutions: Virginia State University, Daegu Catholic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1602722553

FWCI: 18.98

Cites: 94

Cited by: 206

Related to: 10