Work

Consumers’ emotional responses to service encounters: the influence of the service provider

Year: 1995

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239510091330

Authors: Linda L. Price, Eric J. Arnould, Sheila L. Deibler

Institutions: University of South Florida, University of Colorado Boulder

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1605364071

FWCI: 10.29

Cites: 38

Cited by: 441

Related to: 9