Work

The Effects of Service Quality on Customer Satisfaction, Customer Delight, Trust, Repurchase Intention, and Word of Mouth

Year: 2015

Type: article

Authors: Sigit Haryono, Suharyono, D H Achmad Fauzi, Imam Suyadi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1624104565

FWCI: 3.858

Cites: 57

Cited by: 22

Related to: 10