Work

The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects

Year: 2012

Type: book-chapter

Source: Sage eBooks

DOI: 10.4135/9781452231327.n15

Authors: ROGER HOLLOWELL, LEONARD A. SCHLESINGER

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W17117364

FWCI: 4.851

Cites:

Cited by: 23

Related to: 10