Work

Assessing service quality : satisfying the expectations of library customers

Year: 2010

Type: article

Authors: Peter Hernon, Ellen Altman

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1748688055

FWCI: 26.63

Cites:

Cited by: 164

Related to: 10