Work

Disconfirmation of expectations and satisfaction with a retail service.

Year: 1981

Type: article

Source: Journal of Retailing

Authors: John E. Swan, I. Frederick Trawick

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1757770768

FWCI: 6.41

Cites:

Cited by: 444

Related to: 10