Work

Antecedents of Service Recovery Performance in 3 and 4 Star Hotels in Douala, Cameroon

Year: 2013

Type: dissertation

Abstract: Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Prof. Dr. Hüseyin Araslı.

Source: Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)

Author: Winifred Lema Doh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W176365183

Cites: 108

Cited by: 2

Related to: 10