Work

Customer satisfaction: review of literature and application to the product-service systems

Year: 2003

Type: book

Source: Lund University Publications (Lund University)

Authors: Oksana Mont, Andrius Plepys

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Responsible consumption and production

Open Access status: closed

OpenAlex ID: W1763759114

FWCI: 0.546

Cites: 149

Cited by: 40

Related to: 10