Work

An integration of SERVQUAL dimensions and logistics service quality indicators (A case study)

Year: 2015

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2015.069650

Authors: Reza Ahmadi Kahnali, Ahmad Esmaeili

Institution: University of Hormozgan

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1771276609

FWCI:

Cites: 30

Cited by: 20

Related to: 10