Work

Understanding networked collaboration: Fields and patches of interactions

Year: 2013

Type: conference-paper

Abstract: The increased complexity in Product Service Systems development goes hand in hand with complex heterogeneous networks. A Human-Centred Design approach has been taken to understand such networked collaboration and to develop a framework having user-experiences guiding communication and collaboration among parties. The current work elaborates on the development of a framework for networked collaboration inspired by literature research of Actor Network Theory and Boundary Objects as well as insight gained in case studies and workshops. Iterative design of the framework has led to a `landscape of interactions'. This landscape is applied as means to understand the networked collaborations and the designating of tools for designers in Product-Service System development.

DOI: 10.1109/itmc.2013.7352661

Authors: Lilian Henze, Ingrid Mulder, Pieter Jan Stappers

Institutions: Delft University of Technology, Erasmus University Rotterdam

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funder: Northumbria University

OpenAlex ID: W1953600530

FWCI: 3.033

Cites: 15

Cited by: 7

Related to: 10