Work

The Service Profit Chain: From Satisfaction to Ownership

Year: 2010

Type: book-chapter

Source: Service science: research and innovations in the service economy

Parent work: Handbook of Service Science

DOI: 10.1007/978-1-4419-1628-0_3

Authors: James L. Heskett, W. Earl Sasser

Institution: Harvard University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1960332648

FWCI: 483.7

Cites: 30

Cited by: 1,042

Related to: 10