Work

Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)

Year: 1999

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239910282299

Authors: Anders Gustafsson, Fredrik Ekdahl, Bo Edvardsson

Institutions: Karlstad University, Linköping University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1963872967

FWCI:

Cites: 9

Cited by: 97

Related to: 10