Work

The role of emotion in explaining consumer satisfaction and future behavioural intention

Year: 2008

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040810871183

Authors: David Martin, Martin O'Neill, Susan Hubbard, Adrian Palmer

Institutions: San Francisco State University, Auburn University, University of Gloucestershire

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966840533

FWCI: 20.67

Cites: 60

Cited by: 312

Related to: 9