Work

Why Satisfied Customers Defect

Year: 1996

Type: article

Source: Journal of Management in Engineering

DOI: 10.1061/(asce)0742-597x(1996)12:6(11.2)

Author: Thomas O. Jones

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966912369

FWCI: 18

Cites:

Cited by: 823

Related to: 10