Work

Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions

Year: 2001

Type: article

Source: Journal of Business Research

DOI: 10.1016/s0148-2963(00)00114-4

Author: James G Maxham

Institution: University of Virginia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968612550

FWCI: 20.77

Cites: 58

Cited by: 991

Related to: 10