Work

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

Year: 2003

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670503254275

Authors: Timothy L. Keiningham, Tiffany Perkins-Munn, Heather Evans

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1969430465

FWCI: 19.83

Cites: 55

Cited by: 234

Related to: 9