Work

Measures that matters: service quality in IT service management

Year: 2014

Type: article

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-12-2012-0022

Authors: Stefan Cronholm, Nicklas Salomonson

Institution: University of Borås

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1970429038

FWCI: 3.962

Cites: 36

Cited by: 23

Related to: 10