Work

Post-purchase product satisfaction: Incorporating the effects of involvement and time

Year: 1991

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/0148-2963(91)90025-s

Authors: Marsha L. Richins, Peter H. Bloch

Institution: University of Massachusetts Amherst

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1971681758

FWCI: 5.278

Cites: 26

Cited by: 211

Related to: 10