Work

Measuring performance of a service system – from organizations to customer-perceived performance

Year: 2014

Type: article

Source: Measuring Business Excellence

DOI: 10.1108/mbe-08-2013-0045

Authors: Harri Laihonen, Aki Jääskeläinen, Sanna Pekkola

Institutions: Tampere University of Technology, Lappeenranta-Lahti University of Technology

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1972197749

FWCI: 12.82

Cites: 34

Cited by: 31

Related to: 10