Work

Development of SERVQUAL and DINESERV for Measuring Meal Experiences in Eating Establishments

Year: 2014

Type: article

Source: Scandinavian Journal of Hospitality and Tourism

DOI: 10.1080/15022250.2014.886094

Author: Kai Victor Hansen

Institution: University of Stavanger

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1972341803

FWCI: 9.508

Cites: 47

Cited by: 73

Related to: 10