Work

An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline

Year: 2015

Type: article

Study design: Observational Study

Source: Expert Systems with Applications

DOI: 10.1016/j.eswa.2015.04.043

Authors: Lai-Ying Leong, Teck-Soon Hew, Voon-Hsien Lee, Keng-Boon Ooi

Institutions: Universiti Tunku Abdul Rahman, University of Malaya, UCSI University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1972458078

FWCI: 39.47

Cites: 115

Cited by: 339

Related to: 10