Work

A Model for Customer Complaint Management

Year: 1988

Type: article

Source: Marketing Science

DOI: 10.1287/mksc.7.3.287

Authors: Claes Fornell, Birger Wernerfelt

Institutions: University of Michigan, Northwestern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1973774762

FWCI: 2.889

Cites: 32

Cited by: 363

Related to: 9