Work

The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust

Year: 2012

Type: article

Study design: Observational Study

Source: International Journal of Information Management

DOI: 10.1016/j.ijinfomgt.2012.09.001

Author: Ing-Long Wu

Institution: National Chung Cheng University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1974868807

FWCI: 29.03

Cites: 82

Cited by: 324

Related to: 10