Work

The structure and determinants of consumer complaint intentions and behavior

Year: 1993

Type: article

Source: Journal of Economic Psychology

DOI: 10.1016/0167-4870(93)90001-2

Authors: Manfred F. Maute, William R. Forrester

Institutions: McGill University, Kennesaw State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1974916982

FWCI: 2.054

Cites: 50

Cited by: 229

Related to: 10