Work

An empirical examination of a model of perceived service quality and satisfaction

Year: 1996

Type: article

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(96)90014-7

Authors: Richard A. Spreng, Robert D. Mackoy

Institutions: Michigan State University, Butler University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1974950726

FWCI: 27.6

Cites: 29

Cited by: 1,245

Related to: 10