Work

What motivates professional service firm employees to nurture client dialogues?

Year: 2014

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2014.871535

Authors: Alban Fischer, Jan Henrik Sieg, Martin W. Wallin, Georg von Krogh

Institution: ETH Zurich

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1975249160

FWCI: 7.131

Cites: 83

Cited by: 14

Related to: 10