Work

An experimental study of service recovery options

Year: 1997

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239710166245

Author: Christo Boshoff

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1976543439

FWCI: 11.42

Cites: 51

Cited by: 463

Related to: 10