Work

The key determinants of Internet banking service quality: a content analysis

Year: 2001

Type: article

Source: International Journal of Bank Marketing

DOI: 10.1108/02652320110409825

Authors: Minjoon Jun, Shaohan Cai

Institution: New Mexico State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1977777040

FWCI: 26.82

Cites: 38

Cited by: 643

Related to: 9