Work

A Service Quality Process Map for Credit Card Processing

Year: 1991

Type: article

Source: Decision Sciences

DOI: 10.1111/j.1540-5915.1991.tb00355.x

Author: David A. Collier

Institution: The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1983529430

FWCI:

Cites: 17

Cited by: 65

Related to: 10