Work

Walk‐through audit provides focus for service improvements for Hong Kong law firm

Year: 2000

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520010309803

Authors: Elsa Lai‐Ping Leong Koljonen, Richard A. Reid

Institutions: Intel (United States), University of New Mexico

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1983633557

FWCI: 1.839

Cites: 15

Cited by: 17

Related to: 10