Work

The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers

Year: 1998

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070398262004

Authors: M. J. Dorsch, S. R. Swanson, S. W. Kelley

Institutions: Clemson University, East Carolina University, University of Kentucky

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1984037412

FWCI: 25.06

Cites: 53

Cited by: 670

Related to: 10