Work

A typology for frontline employee adaptability to gain insights in service customisation: a viewpoint

Year: 2012

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2012.047955

Authors: Michael Sony, Nandakumar Mekoth

Institution: Goa University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Mayo Clinic

OpenAlex ID: W1984499701

FWCI: 7.297

Cites:

Cited by: 22

Related to: 10