Work

Cautions on the Use of the SERVQUAL Measure to Assess the Quality of Information Systems Services

Year: 1999

Type: article

Study design: Observational Study

Source: Decision Sciences

DOI: 10.1111/j.1540-5915.1999.tb00911.x

Authors: Thomas P. Van Dyke, Victor R. Prybutok, Leon A. Kappelman

Institutions: University of Nevada, Las Vegas, University of North Texas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1985529311

FWCI: 18.76

Cites: 35

Cited by: 233

Related to: 10