Work

Why Don't Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Year: 1998

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070398263001

Authors: N. Stephens, K. P. Gwinner

Institutions: Arizona State University, East Carolina University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1986866547

FWCI: 15.26

Cites: 63

Cited by: 493

Related to: 8