Work

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

Year: 1996

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1177/0092070397251002

Authors: P. G. Patterson, L. W. Johnson, R. A. Spreng

Institutions: UNSW Sydney, The University of Sydney, Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1989502954

FWCI: 14.4

Cites: 65

Cited by: 703

Related to: 10