Work

SERVQUAL revisited: a critical review of service quality

Year: 1996

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876049610148602

Authors: Patrick Asubonteng, Karl J. McCleary, John E. Swan

Institutions: University of Alabama at Birmingham, University of Missouri

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1989741922

FWCI: 13.2

Cites: 32

Cited by: 1,075

Related to: 9