Work

Efficiency and Productivity Measures for High Contact Services

Year: 1998

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069800000038

Authors: Kenneth J Klassen, Randolph M Russell, James J Chrisman

Institution: University of Calgary

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990178467

FWCI: 1.69

Cites: 24

Cited by: 71

Related to: 10